In order to convert MS-Word 2003 documents, the user must have the Office Compatibility Pack installed. This allows the conversion of Microsoft Office filetypes without the need to have Office suite installed, When running this on Windows Server though, the application crashes. The following is logged to the Event Viewer:


Faulting application Wordconv.exe, version 12.0.6500.5000, 
time stamp 0x49a6d394, faulting module unknown, version 0.0.0.0, 
time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000, 
process id 0x1bac, application start time 0x01cdf509762f5a4b.

In order to resolve this issue, you must install the 'Desktop Experience' Feature from the Server Manager console.


Server 2008:

1. Click Start and select Server Manager

2. When the Server Manager window appears, go to the left pane and select Features.

3. On the right, click the Add Features link.

4. Check the Desktop Experience checkbox

5. Click Next.

6. Click Install

7. When the installation is complete, Windows will notify you that you must restart your server to complete the process.



Server 2012:

1. Open Server Manager from the Start screen or the icon on the desktop taskbar.

2. In Server Manager Dashboard, click Add roles and features under Welcome to Server Manager.

3. In the Add Roles and Features Wizard, click Server Selection in the left pane.

4. Now click Features in the left pane.

5. Scroll down the list of features and expand User Interfaces and Infrastructure.

6. Check Desktop Experience.

 

Direct link to FAQ

  1. We frequently optimise our application code to improve performance so upgrading to the latest release is always a good place to start.
  2. Check your EzeScan job/route settings and disable any unnecessary settings (generally speaking less options ticked means faster processing).
  3. If you think your processing is still slow, what are you comparing it to? Does your comparison make sense?
  4. Are you running on old hardware with an ancient operating system? Consider upgrading to a 64 bit version of Windows.
  5. If your scanner throughput is slow, consider buying a much faster scanner.
  6. If your PC takes a long time to perform image enhancements, try using a faster CPU or doring less enhancements.
  7. If Your PC takes a long time to profile documents, try using a faster CPU to speed things up,
  8. If you have a slow 5400 RPM HDD or 7200 RPM disk drive consider upgarding to an SSD.

If you have a fast computer with plenty of fast RAM, and an SSD and you think EzeScan is still running slow, then talk to us and we'll see if we can help work out why.



What difference might using a hardware update make?

Take a look at the real life example below.

Real Life Hardware Upgrade Example:

Our office admin staff use EzeScan everyday to scan and process incoming documents. Each admin person uses a high speed Canon DR9050C or DR7550C scanner. Our previous technology refresh was back in 2012. It was time for an upgrade and we were interested to see just how much quicker EzeScan would run after the PC hardware was given an update.

1. So in June 2015 we refreshed our office Admin PC’s from Intel I5 -2300 cpu, 8GB ram, Windows 7 64 bit, 120GB OCZ Vertex3 SSD to Intel i7-4970K cpu, 16GB ram, Windows 7 64 bit, 500GB Samsung EVO 850 SSD.

2. A cpu benchmark comparison of the CPU's shows the Intel core i5-2300 @ 2.80Ghz gets a score of 5,289 whilst the Intel core i7-4790K @ 4.0 Ghz gets a score of 11,236.

Based on the cpu benchmark figures shown above we might think that a program run on the i7 cpu  might run just over twice as fast (take less than 1/2 the time to complete a task)  when compared against running on  the i5 cpu.

3. To find out whether that would be the case we ran an EzeScan test on the I5 and the i7 configurations, recording how long it took to scan 452 pages, enhance 452 pages and profile 309 pages.

4. The scan results were:

Scan with i5-2300 – 452 Pages in 170 seconds  (Colour, Duplex, 300 dpi, Auto papersize)

Scan with I7-4790K – 452 Pages in 167 seconds (Colour, Duplex, 300 dpi, Auto papersize)

It was only 3 seconds faster. 0.0176 times faster. It clear from this that the major portion of the scan time is spent waiting for images from the scanner.

Doubling our CPU performance barely sped up scanning. The limiting factor is the ipm (images per minute) rating of the scanner.

If you need fast scanner throughput buy the fastest scanner you can afford! We don't, so we will keeping our Canon Dr90650C and DR7550C scanners for now.

5. The image enhancement results were:

Enhance with i5-2300 – 452 pages in 412 seconds (6 minutes 52 seconds).

Enhance with i7-4790K – 452 pages in 276 seconds (4 minutes 36 seconds.

It was 136 seconds faster, 0.33 times faster.

Doubling the CPU performance has cut the enhancement processing time by 1/3. This is a great improvement. Well worth doing the H/W Upgrade.

After enhancement there were 309 pages left out of the 452 scanned (we scanned in duplex, with delete blank pages turned on during image enhancement)

6. The profile results were:

Profile 309 pages on the  i5-2300 – took 586 seconds (9 minutes 46 seconds).

Profile 309 pages on the  i7-4790K – took 305 seconds (5 minutes 5 seconds).

It was 281 seconds faster, 0.479  times faster.

Doubling the CPU performance has cut the enhancement processing time by nearly 1/2. This is a great improvement. Well worth doing the H/W Upgrade.

7. What did we conclude from these tests?

If the scanner runs slow then get a faster scanner (because upgrading the CPU will most likely only have a minimal effect on increasing scanner speed)

Installing a faster CPU will make Ezescan image enhancement run faster.

Installing a faster CPU will make EzeScan profiling run much faster.

Disclaimer: The figures provided in this example were what we experienced on our hardware only. Other hardware configurations and EzeScan configrations may experience different results.



Direct link to FAQ

If you have upgraded your EzeScan SERVER to version 4.3 the operator will need to update the service properties.


If running a single instance of EzeScan SERVER please run the following

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan" -installservice

or

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan" -installserver



If running multiple instances of EzeScan SERVER then the following should be run

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan" -installservice -instance 1

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan" -installservice -instance 2

and so on.



If the service needs to be uninstalled then run the following

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan -uninstallservice"

or

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan -uninstallserver"



Same as above for multi instance servers

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan" -uninstallservice -instance 1

"C:\Program Files (x86)\Outback Imaging\EzeScan\EzeScan" -uninstallservice -instance 2

and so on.


Direct link to FAQ

Applies to: EzeScan 4.3.2 and above.

By default EzeScan will use the temp path defined in the users %TEMP% enviroment variable. e.g. C:\users\username\Appdata\Local\Temp

If there is a requirement to move this to another location then the following needs to be done.

  1. Copy the override.ini file located in "C:\Program Files (x86)\Outback Imaging\EzeScan\Resources" to your desktop or another folder.
  2. Open it in a notepad editor.
  3. In the startup section add the following switch to the CommandLine. -Tempfolder "C:\your temp folder path"

    An example could also be something like:
    [Startup]
    CommandLine= -Tempfolder "%USERPROFILE%\EzeTemp"

  4. Save and close the file
  5. Copy into C:\Program Files (x86)\Outback Imaging\EzeScan

In this example here EzeScan will create files and folders under this path for it's temporary image processing.



Direct link to FAQ

Regular Expressions (Regexes) may be used to manipulate captured data in EzeScan. For example - formatting dates; removing unwanted characters; replacing data with something else.

Regexes have some common anhors, character classes, quantifiers etc. Here are a few:

  • * identifies that there can be none, one or more of the preceding item
    e.g. 0*1 can be used to find 01 or 0001 or 1.
  • + identifies that there must be one or more of the preceding item
    e.g. 0+1 can be used to find 01 or 0001 but not 1.
  • ^ is for the start of the search text, e.g. ^0* would find leading 0's
    This can be used as a replace regex to strip the leading zeros from 000012 to leave 12.
  • . is used to match any character
    e.g ^.*[0-9]$ would find any numeric value or any value that ends with a numeric.
  • $ is for the end of the search text
    e.g. -$ would remove a trailing dash, e.g. 1234- would become 1234.
  • \b is used to identify the start and end of a word
    e.g. \b\d{2}\b would find 12 in 12 Years.
  • | is the OR separator this means we can look for multiple words
    e.g a 2 digit word or a 3 digit word would be \b\d{2}\b|\b\d{3}\b
  • \is an escape character. This is in case you may need to remove a character that is used in regex codes
    e.g. to remove || at the end of a value you can't do ||$ you need to do \|\|$.

These are a few examples of Regexes commonly used within EzeScan:

TIP: The REGEX's in this section may be copied and pasted straight into the EzeScan REGEX editor. Drag your mouse across the values from the first " to the last "
for example "^0*(\d*)-(\d*)( - .*)","$1$2$3" The blue text represent the values to be replaced and the red text represents what the text is being replaced with the blue text.

  • Replace the 3rd and 6th character with a /
    This is handy if an OCR has picked up the / in a date as a 1 e.g. 12112112 will become 12/12/12
    Regex = "^(..).(..).","$1/$2/"
  • Keep the first value where it is delimited with two pipes (|)
    e.g. PO1234||0||1 will become P01234
    Regex = "^([^\|]+).*$","$1"
  • This will add a .00 if there is no decimal value. If there is a decimal value it will leave as is
    e.g. 100 will become 100.00 but 100.45 would remain as 100.45
    Regex = "(?!\s-?\d+\.\d+|^-?\d+\.\d+)(\s-?\d+\b|^-?\d+\b)","$1.00"
  • Clear out the whole value if it ends with a \
    e.g. "ezescan\" will become blank (null) whereas "ezescan" will remain as "ezescan"
    Regex = "^.*\\+$",""
  • Set a value to error if a numeric value has a minus
    e.g. 1 or 1.00 will be OK whereas -1 or -1.00 will change the value to error
    Regex = "-[0-9]+\.?[0-9]*","error"
  • Remove the first two characters out of a value
    e.g. "BA123456" will become "123456"
    Regex="^..",""
    Tip - add more dots to remove more characters
  • Convert a HP RM/TRIM KFI browse value to just output the first name and last name
    e.g. "Citizen, John (Mr) -lu 1660" will become "Jon Citizen"
    Regex = "-(lu [0-9]+)",""," *([(][^()]*[)])","","([^,]+),([^,]+)","$2$1","^ *",""
  • To remove the word VIC and any words after it
    e.g. "1 Smith St VIC" will become "1 Smith St"
    Regex = "^(.*)\sVIC\s.*$","$1"n
    Note - Change the value VIC to NSW or QLD etc for other states

If you are new to using Regexes we suggest you take a look at these resources on the internet.

1. http://www.cheatography.com/davechild/cheat-sheets/regular-expressions/

Regular Expressions Cheat Sheet by Dave Child

A quick reference guide for regular expressions (regex), including symbols, ranges, grouping, assertions and some sample patterns to get you started.

2. http://www.regexbuddy.com/

Learn, Create, Understand, Test, Use and Save Regular Expressions with RegexBuddy

You could buy a copy of RegexBuddy from the programs Authors.

Install and license it onto your PC where EzeScan  is installed.

Then start EzeScan, edit a KFI field and use one of our Regex Edit buttons to startup our 'Edit Regex' form.

For example the window below appears when working with a KFI Discovery field.

Then press the 'Editor' button (if it's grayed out tick the 'Use' button below it to enable it).

Ezescan will launch RegexBuddy if you have it installed on your PC.

Any regex entered into RegexBuddy will be automatically transferred to the corresponding regex field on the EzeScan Edit Regex form when you close RegexBuddy.

 

Direct link to FAQ

When you scan documents and you see a vertical line down the image that is not on the physical document, this is often caused by a contaminant like dirt or dust build up on the scanning lamp/lens assembly glass. 

Customer’s often call and say they have black lines, grey lines, or different coloured lines on their scanned images. Why are the lines on the images different colours? Well it depends whether you are scanning in B&W mode, greyscale mode or in colour mode. B&W mode would have black lines. Greyscale mode would have different shades of gray lines.. Colour mode will often have different colour lines (red and blue seem to be quite common).

When scanning in colour mode the lines are different colours because the dirt/dust/sticky tape on the lamp/lens is often slightly transparent (i.e. it allow slight to pass through it) and the contaminant causes the normally flat scanner lens glass surface to act more like a prism that scatter white light (like rain drops causing a rainbow). So the scattered light may accentuate one colour over others and that why we see the different coloured lines on the scanned pages.

In over 26 years of dealing with these types of issues, almost every issue is caused by dirt/dust/sticky tape building up on the scanner lamp/lens assemblies that the paper passes over inside the scanner throat. The scanner throat needs to be cleaned several times each day, and definitely before the start of each days scanning.

I can’t stress enough that it can often take up to 5 attempts to fully clean off the built-up contaminant on the scanning lamp/lens glass surface, so that it’s no longer causing unwanted lines on the scanned image. Don’t give up after just 1 attempt to clean it off, please try several times. Take your time, do it thoroughly as explained below.

We recommend cleaning the scanning lamp/lens assembly glass lens with the scanner vendor approved cleaning cloth (e.g. isopropyl alcohol pad) to remove any build-up of dust or dirt from it. If you don't have an isopropyl alcohol pad and need a quick fix then a slightly moist Kleenex tissue could be used. Some scanners also require daily wipe down with staticide wipes. Those wipes help stop the build up of static electricity as the paper passes through the scanner throat. The static electricity builds up on the glass lamp/lens assemblies and attracts dirt and dust that over time stick to the lamp/lens glass surfaces.

What’s the best method to locate the offending dirt/dust/contaminant on the lamp/lens glass? Experience has taught us that if you run your finger tip lightly and very slowly across the lamp/lens assembly you will often feel the dirt or dust build up. This is often a more reliable method of finding the contaminant, than just looking at the lamp/lens glass assembly. When you clean the lamp/lens you do need to use some light pressure to dislodge the contaminants from the lamp/lens glass.

Another common issue is not actually cleaning the correct scanner lamp/lens glass assembly. If you have a duplex enabled scanner your scanner will have 2 scanner lamp/lens assemblies. One lamp/lens scans the front side of the paper, the other lamp/lens scans the rear side of the paper. So you need to make sure you are cleaning the correct lamp/lens assembly that is causing the vertical line on the scanned images. If you are convinced the scanner lamp is clean but you still get the lines, try cleaning the other scanner lamp/lens assembly. 

One fail safe way of determining where the dirt/dust build up on your scanner is located (i.e. is it on the top lamp/lens or the bottom lamp/lens, or on both) is to create a test page by taking a sheet of A4 or  Letter paper. On one side write the words ‘face up’, with one number from 1-4 written in each corner (top left =1, top right =2, bottom left = 3 and bottom right = 4). Now tow turn the paper over like turning a page in a book, and write ‘face down’ on the other side, with one number from 5-8 written in each corner (top left =5, top right =6, bottom left = 7 and bottom right = 8). Use a normal black pen to write the words and numbers.

Once you have created the test page, take that page and place it in the scanner in-tray with the words ‘face up’ so you can read them when you look down into the tray. Press scan and look at the resulting 2 scanned images. If the image with the words ‘face up’ written on it has the lines on it, then you need to clean the upper lamp/lens in the scanner throat (i.e. the lens that looks down onto the top of the paper sheets fed in from the in-tray). If the image with the words ‘face down’ written on it has the lines on it, then you need to clean the bottom lamp/lens in the scanner (i.e. the lens that shines up onto the paper sheets fed into the in-tray).

99.9% of the issues of extra unwanted lines appearing on scanned images can be traced back to improper cleaning. Scanners must be cleaned daily, and in high usage situations, several times a day. Keeping the scanner clean is the customer’s responsibility. Service calls for problems caused due to lack of cleaning or infrequent cleaning are considered to be billable by most service companies.

The other 0.1% of issues that cause unwanted lines, are physical scratches on the scanner glass caused by staples or paper clips passing through the scanner throat. It’s very rare to see this. Even when people are convinced the glass is scratched, our service department finds it just dirt/duct/sticky tape built up on the glass surface. Repairs/replacement of scanner glass assemblies due to scratches caused by the customer’s poor document preparation process (i.e. the failure to remove metal staples and paper clips from documents prior to scanning) are considered to be billable by most service companies.

Direct link to FAQ

Have you ever wondered why your scanner worked great when you bought it, but sometime later on you notice that it misfeeds or jams almost every time you try and scan your documents?

The reason for this is that the scanner contains consumable parts that are supposed to be replaced on a regular basis. These parts will wear out quicker if you are doing a high volume of daily scanning, and last longer if you are only scanning a few documents per day.

Here's a simple explanation of what these parts are called and what they do.

If you open the scanner lid, look inside and you will usually see several large grey rubber rollers and a metal/plastic springy plate. The grey rubber rollers are spongy. The lower grey roller assembly is usually called the pick roller. It's job is to pick the next sheet of paper from the input tray, moving it forward into the scanner. The upper grey roller assembly is usually called the brake roller. It's job is to hold the other sheets back in the ADF so that only 1 sheet is scanned through.The little metal/plastic finger is called the the brake or return spring. It's job is to help stop multiple sheets from being pulled into the scanner.

When you scan tens of thousands of pages, these parts wear and then they don't do their jobs properly. This results in multi page jams, misfeeds and skewed documents.

How can you tell when these parts needs replacing? Most scanner drivers keep a count of how many pages have been scanned and provide another counter that measures roller usage. During scanning they also provide on screen warnings to indicate that these parts need to be replaced.

Many scanner vendors design the pick and brake rollers like car tyres, they have tread patterns on them. Take a close look at the rollers. Is the tread wear uneven, lopsided or is the tread completely bald? Do the rollers have flat spots, bulges? Are bits of the rubber torn or missing? These are all visible signs that indicate the rollers should be replaced. The scanner vendors sell  consumable kits for individual replacement parts or all the replacements parts. It's considered best practice to replace all the consumable parts at one time, thereby returning the scanner to excellent scanning condition.

Please note there are also other smaller orange/black/white rollers that are made of hard plastic/nylon. These simply assist with the helping the paper to exit through the scanner. They are fixed in place and are not a user serviceable part. Those rollers should be cleaned on a regular basis. Over time they do get a build of black ink residue from the scanner pages. You can normally clean that off with an alcohol pad, or by softly dislodging it carefully with your finger nail.

Scanner vendors recommend that scanners are cleaned on a daily basis. They provide detailed instructions on how to do this on their websites and in the documentation that was supplied with your scanner. They sell cleaning consumables as after market kits, but rarely include them with the scanner. There are usually specific cleaning cloths for cleaning spongy rollers, hard rollers and the scanner throat area.

If you buy or rent a scanner, you should also purchase the cleaning kits and roller consumable kits necessary to ensure the ongoing trouble free operation of the scanner.

 

Direct link to FAQ

The first place to look is in the scanner vendor TWAIN or ISIS panel.  Does the vendor UI provide an option to either:

  • Set the paper size = Auto
  • Set the paper size = A3 or Scanners Maximum, and then select a 'Crop Image' option.

Basically these 2 methods work the same behind the scenes.

In most cases setting these options correctly should get this working. However in some cases you need to dig a little deeper to sort this out.

There is another factor at play that can stop auto paper size or auto cropping from working.

If we were to look inside a scanner's throat (where the paper goes through it) you would find that the scanner contains 2 scanning lamps, 1 to scan the front of the paper and 1 to scan the rear side of the paper.

In a large scanner capable of scanning A3 pages the scanning lamp is about 297 mm (11.7 inches) wide. In a small scanner capable of scanning A4 pages the scanning lamp is about 210 mm (8.26 inches) wide.

It's like a long narrow torch that shines a pencil thin beam of light across the scanned page. As the page is moved through the scanner by the ADF the light beam traverses down the entire document.

The beam of light is 1 pixel thick and 1000's of pixels wide. 1 pixel is the smallest item that 1 can be scanned. The scanning software wants to know if each scanned pixel was white, black or coloured.

When scanning in black and white mode the light from the lamp reflects off the paper and the scanner works out for every pixel whether it was black or white.

When scanning in grayscale mode the light from the lamp reflects off the paper and the scanner works out for every pixel whether it was 1 of 8 shades of gray ranging from black or white.

When scanning in 24 bit colour mode the light from the lamp reflects off the paper and the scanner works out for every pixel what colour it is (1 of 16.7 million colour shade possibilities).

When the paper you are scanning does not completely cover the width of the lamp, the light is reflected off a background reflective surface in the scanner throat.

In most entry level scanners this background reflective surface colour is black. In production level scanners they often provide a reversible reflective strip. This reversible reflective strip can be set to either white, or black. The scanner operator can move the strip to select the desired background colour for the lamp to reflect off.

Flatbed scanners may include a detachable white or black plastic reflective sheet secured by velcro tabs to the underneath of the flatbed lid. The colour of that detachable plastic sheet is normally specified when you buy the scanner, with the other colour being available as an optional extra.

Why does this matter? Well both auto paper sizing and auto cropping work on the same principle. They remove black borders from a document. Realistically most scanned documents that are scanned have white pages with an average of 7% of printed black pixels on a page.

Thus the algorithm to perform cropping is looking at the edge of the scanned image for a black border. It expects that images that are smaller than the lamp width and shorter than the maximum paper size length will have a black border around their outsides. Cropping simply removes that black border and restores the scanned page size to match the physical size of each paper that was scanned.

If you set the scanner's reversible background reflector strips to use a white surface the images will now have white borders instead of black borders. The cropping algorithm can no longer determine where the edge of the scanned page is so it fails to crop the image. The resulting scanned images are too big with big white borders on them.

Therefore a scanner's reversible background strips usually must be set to use a black surface for auto paper sizing or auto cropping to work.

If your scanner driver does not support auto paper sizing or auto cropping, but does use a black background reflector strip, just set the paper size to the scanner's maximum value. The resulting images will have large black borders added to them. To remove these black borders simply use the 'crop' feature in the EzeScan Job Settings Enhancement panel and set it to -3 which will enable aggressive black cropping.

There are some scenarios where auto paper sizing and auto cropping may still not work. These occur when the scanned documents contain very dark images on the edges of the documents. These can cause the black cropping algorithms to fail in the scanner driver and even in EzeScan. They fail because the cropping algorithms cannot accurately determine where the edges of the scanned image should start. This can result in images that have been cropped in the wrong places. Therefore very dark images should be scanned with a fixed paper size, not in auto paper sizing or auto cropping mode.

 

Direct link to FAQ

When a barcode processing job or route is setup one of the big questions is 'what type of barcode are you using on your documents?'

If you print your own barcoded documents then you would most likely know what type of barcode font was used to print the barcode on the document (for example barcode font types like code 3of9, code 128 are fairly common).  In this case you will setup the barcode detection in EzeScan to use the exact same font that was used to print the barcode (e.g. code 3of9).

But quite often the printing is done elsewhere and by the time the barcoded documents arrive on your desk you will have no idea what barcode font type was used. How do you figure this out? If you are experienced with barcodes you might be able to just look at the types of bars used  at the start of the barcode to guess its type.

There is an easier way. In EzeScan when you setup the barcode recognition engine just set the barcode type to 'Unknown'. This will allow EzeScan to compare the scanned barcode to the full list of barcodes that it supports. The detection will either match against one of the 30+ supported barcodes types, or fail.

When the detection matches with an existing barcode type, EzeScan will report the detected barcode type when you view the Document properties in the EzeScan image viewer.  Once you have determined the barcode type (e.g. code 3of9) you must go back into the barcode settings and change the barcode type from 'Unknown' to the detected barcode type (e.g. code 3of9).

Failing to specify the exact barcode type in the settings will cause the barcode detection processing time in a production job or route to be really slow because every time it finds a barcode it has to compare it to every 1 of 30+ barcode types to find a match instead of just comparing it to the 1 specified type.

If the barcode job or route processes documents that could have multiple different barcode types, you should multi-select the exact barcode types in the settings list, rather than leaving it set to 'Unknown'.

 

Direct link to FAQ

****** Only registered users with activated accounts can download software and samples from our website ******

****** For new users this is not an automated process, it will require you to submit information then wait for responses from our support team ******

****** To access our website downloads area please carefully follow these instructions below ******

****** New users start at step 1, existing activated users start at step 4 *******

 


 

1. If you don't have an existing user account on our website.

Go to our login page at https://www.ezescan.com.au/user/login

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image1.png

Press the 'Create new Account' hyperlink.

The following user account registration page is displayed:

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image2_0.png

Complete each of the questions shown on this web page, enter the Verification code, and press the 'Create New Account' button.

We prefer business email addresses not gmail addresses. This will save any unnecessary delays.

Incomplete answers may delay or jeopardise your user account registration request.

 


 

2. You are now waiting for our support team to review your website registration request.

They will attempt to process your request in a timely manner during our business hours Monday to Friday excluding public holidays.

 


 

3. Once your user account registration request has been processed by our support team, we will send you one of 3 emails.

i) more information is required to process your user account registration application.

ii) your  user account registration application has been rejected.

iii) your user account registration application has been approved. You will be sent a hyperlink to follow to finalise the activation of your user account. You must follow that emailed hyperlink and complete the activation process otherwise your account wil remain inactive.

You should now be able to login with your activated username and password.

 


 

4. Login to our website at https://www.ezescan.com.au/user/login

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image3.png

Enter your username and password, then press Log in.

 


 

5. You are logged in when it says it displays Welcome 'Your Username' on the page toolbar.

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image4.png

 


 

6. Go to the downloads webpage at https://www.ezescan.com.au/downloads

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image5.png

 


 

7. Click on the Software Downloads hyperlink to display the Software Download page or just follow this link https://www.ezescan.com.au/downloads/software-downloads

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image6.png

 


 

8. Click on the 'EzeScan Installers' hyperlink

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image7.png

It displays a page that is similar to this one below:

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image8.png

Click on the 4.3.XX.zip hyperlink to commence downloading of EzeScan Installation CD.

Press OK to commence the download.

It is quite large (several hundred MB in size) and may take some time to download on a slow internet connection.

 


 

9. When the download completes use Windows Explorer to go to the internet browser's downloads folder.

Unzip the 4.3.XX.zip file to a new folder.

Select and open the Setup.exe file.

The EzeScan 4.3 Setup Wizard launches as follows:

Press the 'Next' button.

Scroll down reading the License Agreement. If you accept the license terms tick the 'I accept the terms in the License Agreement' option.

Press the 'Next' button.

Set the program destination folder directory (default should be okay) and then press 'Next'.

Press the 'Install' button.

Answer 'YES' to any permissions questions if you are not running the installer from an Admin account on the PC.

The installer should then finish.

Press the 'Finish' button.

EzeScan 4.3 Software installation has completed.

 


 

10. When EzeScan starts for the first time it is running an EzeScan LITE evaluation license that will expire in 14 days.

In LITE mode the software has most of its features disabled.

To enjoy the full functionality during your evaluation period you need to request an EzeScan PRO evaluation license from our support team.

Send an email to licensing@ezescan.com, telling us:

  • who you are (your name, phone number, company name, company address)
  • where you obtained your evaluation copy of EzeScan from
  • what you are planning to use EzeScan to do.

We will evaluate your request and email you a time-limited EzeScan PRO evaluation license, based on the information you gave us. The evaluation software will stop working after a set number of days, and you agree to stop using the software after the expiry date.

 


 

11. When you receive your evaluation license file via email

i) simply detach it from your email into a folder on your PC.

i) start EzeScan.

II) from the admin menu choose the Licensing menu option:

iv) use the licensing form 'Import Button' to load the PRO evaluation license file from your PC folder.

v) Once the license is loaded, Close the EzeScan Licensing Information form.

vi) Close and restart EzeScan. It should now tell you that it has an EzeScan PRO license and it will expire in X many days.

Congratulations - the EzeScan software should now be installed and licensed with a time bombed evaluation EzeScan PRO licence.

 


 

12. Before using the EzeScan Software It is important that you read all of the User Guides which can be found in the Help menu as follows:

 


 

13. To help make it easier to setup your first job there are Generic Samples jobs provided on the website downloads area.

Each sample job includes a README.TXT file that explains how to import the job into EzeScan and tweak it to suit your needs.

Ezescan-FAQ-Downloading-an-evaluation-version-of-EzeScan-Image9.png

 


 

14. You should have now:

a) Downloaded and installed the software.

b) Requested an evaluation license and installed it into the software.

c) Read the software Help->User Guides pdf documents.

d) Downloaded a sample job, imported into the software, and run it.

e) Configured your own job to do something useful.

If that is not the case and you still need some help to get EzeScan to do what you need it to do then please contact our support team via email support@ezescan.com.au.

Please provide some background info on what you are trying to achieve with our software and what part of that solution you are having issues with.

We will do our best to help you with evaluating our software. Please note that you may experience some delays as we must provide priority service to our existing customers.

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